Welcome to the Help Desk

• Do you have a retail location?
• What are your hours for customer service?

• Can I apply my discount to an order I have already placed?
• Can I pick-up my order?
• Check out trouble
• Do I have to create an account to place an order?
• Do You Offer Military Or First Responder Discounts
• How can I request a quote?
• How Can I Set Up An Account With Tax Exemption?

See all articles in Orders & Account Information →

• Bunk Beds Request
• Can an item be placed on hold for me?
• Does any of the gear that you receive go through a cleaning process?
• How do Surplus Repairs Work
• What happens if the item is backordered?
• What is Certified Military Surplus
• What is grade 1, grade 2 and grade 3?

See all articles in Product Information →

• Can I refuse delivery of my order if I changed my mind?
• How long does it take for a refund to show up in my account?
• How to Exchange
• Make a Return
• What if my order gets returned to sender?
• What is the return policy on surplus clothing?

• APO/FPO Shipping
• Do you ship Internationally?
• Shipping Cost
• Shipping time
• Shipping to a PO Box
• Taking Delivery of your new Bunk Bed
• Where will my order ship from?

• How does Route process refunds or reorders?
• How do I file a claim for a lost, damaged, or stolen order?
• Is Route Shipping Protection the same as insurance?
• What are Route's terms and conditions?
• What if my order arrives damaged?
• What if My Order Never Arrives or is Stolen?
• What is Route Shipping Protection and how does it work?

See all articles in Shipping and Order Protection →

• Terms And Conditions