Orders & Account Information
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Can I apply my discount to an order I have already placed?
Unfortunately this is not possible. Your purchase has already been approved by your credit card therefore we cannot add the discount to an existing order. -
We offer warehouse pick up once your order is placed online. If you would like to pick up your order at our Texas warehouse please contact us at 904-725-5000 or Sales@ArmyNavyOutdoors. Once your order is ready you may pick up orders at the office or loading dock. 1917 Stanford Street Greenvill...
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If you are having trouble placing an order, below are some possible reasons why. If these do not help fix the problem, email us at sales@armynavyoutdoors.com or call 904-725-5000 during normal business hours and we are happy to help place the order for you. To ensure your and our order safety w...
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Do I have to create an account to place an order?
No, we love all orders, and we welcome you to make a purchase without an account, but it will help in the future. Accounts allow you to track all your past purchases, free manuals, and use features like a wish list to hold your place for later. If you do not have one, we still have a record of al... -
Do You Offer Military Or First Responder Discounts
We love discounts also. We keep our prices low and very competitive all the time. The Marketing however team does from time to time send out emails or text messages to our customers with special offers that can be used. Please make sure that your signed up for emails or SMS. You can sign up at th... -
That is a great question. If you go to our website, select the product you are wanting a quote on, then select the quantity you're looking for and click the “Request Quote” button located on the product page.Once you have all your items selected use the “Finish quote” on the bottom left of your s...
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How Can I Set Up An Account With Tax Exemption?
Steps to make your account Tax Exempt; First, We will need for you to email us your State Tax Exemption Form to us at sales@armynavyoutdoors.com. Then we will need for you to create an account on our website at www.armynavyoutdoors.com Once you complete your account you will need to reach out to ... -
When you place an order with us, an email confirmation with your order number and details will be sent to you. If you do not see it be sure to check your spam. If you have created an account which we recommend, you will be able to log in any time and check the status along with past orders and re...
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How Do I download the Manuals I purchased on the website?
All Free Downloads are emailed to our customer once a customer has created an account/profile on our website. Once you are signed in to your account you should also be available to excess the link under "Account" this is located at the top of our website where all the categories are listed. ** In... -
We understand things happen. If you wish to cancel or make a change to your order, please email us at sales@armynavyoutdoors.com or call (904) 725-5000 as soon as possible. We work hard to process orders as fast as possible. Cancellation is only available for a very short time during processin...
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How to check your order status
To check your status, log into your account by using the "My Account" icon at the top of any page. You should be able to see current and past orders as well as change your account information. We hope this answers your question but please feel free to email us at sales@armynavyoutdoors.com or... -
I did not get my order confirmation or shipping email
We understand this happens. Tech is great when it works and frustrating when it does not. When we research these inquiries, we find that someone has either un-subscribed at to our emails at some point (our confirmation emails travel through our marketing servers so they will not send), Gmail plac... -
I received an incomplete order
We try to fill orders both quickly and efficiently and at times your order may be shipped from multiple locations. Split or back orders are noted on your shipping confirmation email and/or packing slip. You may also find up to date information by logging into your account. For more informatio... -
Request to remove any information or an account
To remove your information and your account please email us a request to sales@armynavyoutdoors.com. and we can remove your account. If you wish to not receive emails the best way is to use the unsubscribe link at the bottom of any marketing email. Please note that once your account is removed yo... -
Why is my discount code not working?
Some offers have exclusions, and it will be stated on your offer email. Guidelines may include such things as a minimum purchase amount, a category, or brand. Most offers also exclude any item on sale, bunk beds and armor. Note that if your offer has a minimum amount it is based on your subtotal ...