Returns & Exchanges

  • Can I refuse delivery of my order if I changed my mind?

    We offer easy returns to avoid any reason to refuse a delivery. If a refusal occurs, we will then refund your order minus all shipping costs both outgoing and the shipping cost to return it to us.

  • How long does it take for a refund to show up in my account?

    We understand that returns are just as important as the order.  Returns can take up to 3 working days to be processed after we receive at our warehouse. Once the return is processed, an email will be sent confirming your return and refund amount. Please note that we process refund payments immedi...

  • How to Exchange

    We love exchanges since it gets us a change to can get it right.  If you wish to have an exchange simply start a return and choose the “Store Credit” option during the return process.  Once the original item is dropped off at the carrier a store credit will placed in your account and then purchas...

  • Make a Return

    We understand that things don’t always work out.  To be eligible for a product refund, item(s) must be returned within 30 days of purchase in new, resalable, unworn condition with tags attached.  See our full return policy for details. Returns are shipped to: ANO Returns 1917 Stanford Street, Gr...

  • What if my order gets returned to sender?

    If your order is returned to our warehouse, we will investigate the reason and reach out to you. If the return was due to a carrier error, we will reship the item and update your tracking information. In the even you had a wrong address, or it was not deliverable to no fault of ours or the shippe...

  • What is the return policy on surplus clothing?

    Great question! Most items you may return,unless otherwise stated. All items must be returned in the same condition as which you received them in. See our return page for details. https://armynavyoutdoors.com/returns/