Shipping and Order Protection

  • How does Route process refunds or reorders?

    When a Route claim is approved, Route will either refund you or reship your order, based on what you pick and what is in stock. Refunds go back to your original payment method. File and track your claim with Route at https://claims.route.com.

  • How do I file a claim for a lost, damaged, or stolen order?

    If you added Route Shipping Protection at checkout, file your claim straight with Route here: https://claims.route.com. File within 30 days. You will need your order number, and for damage, a couple of clear photos. Did not add Route? No problem. Email us at Sales@ArmyNavyOutdoors.com within 30 ...

  • Is Route Shipping Protection the same as insurance?

    Route Shipping Protection is an optional package protection service offered by Route, a third-party company, at checkout. Army Navy Outdoors does not sell insurance. For the details on how Route's coverage works and how it is provided, check Route's terms here: [Route terms link]. Questions spec...

  • What are Route's terms and conditions?

    Route is a third-party service with its own terms. You can read them here: [Route terms link]. For anything specific to how Route's coverage works, Route is your best source.

  • What if my order arrives damaged?

    We want your gear to show up in good shape. If something arrives damaged, or an item is missing, we are happy to make it right. If you added Route Shipping Protection at checkout, file a claim with Route here: https://claims.route.com and include a couple of photos of the damage. Either way, yo...

  • What if My Order Never Arrives or is Stolen?

    First, give the tracking a quick look, since carriers sometimes mark a package delivered a day or two early. If you added Route Shipping Protection at checkout, file a claim with Route here: https://claims.route.com. If you did not add Route, you are still covered by us. Email Sales@ArmyNavyOut...

  • What is Route Shipping Protection and how does it work?

    What is Route Shipping Protection and how does it work? Route Shipping Protection is an optional add-on you can choose at checkout. It is provided by Route, a third-party company, not by Army Navy Outdoors. If you add it and your order ends up lost, stolen, or damaged in transit, Route helps ge...

  • When Should I File a Claim?

    Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed. Stuck In Transit (Lost) For domestic orders, claims will be reviewed no earlier than 2 calendar da...