Welcome to the Help Desk

• Do you have a retail location?
• What are your hours for customer service?

• Can I apply my discount to an order I have already placed?
• Can I pick-up my order?
• Check out trouble
• Do I have to create an account to place an order?
• Do You Offer Military Or First Responder Discounts
• How can I request a quote?
• How Can I Set Up An Account With Tax Exemption?

See all articles in Orders & Account Information →

• Bunk Beds Request
• Can an item be placed on hold for me?
• Does any of the gear that you receive go through a cleaning process?
• How do Surplus Repairs Work
• What happens if the item is backordered?
• What is Certified Military Surplus
• What is my size?

See all articles in Product Information →

• Can I refuse delivery of my order if I changed my mind?
• How long does it take for a refund to show up in my account?
• How to Exchange
• Make a Return
• What if my order gets returned to sender?
• What is the return policy on surplus clothing?

• APO/FPO Shipping
• Do you ship Internationally?
• Shipping Cost
• Shipping time
• Shipping to a PO Box
• Taking Delivery of your new Bunk Bed
• Where will my order ship from?

• How Does Route Process Refunds or Reorders?
• How Do I File a Claim for my Lost, Damaged, or Stolen Order?
• Is Route a Licensed Insurance Company?
• What are Route’s Terms and Conditions?
• What if My Order Arrives Damaged?
• What if My Order Never Arrives or is Stolen?
• What is Route Shipping Insurance and How does it work?

See all articles in Shipping and Order Insurance →

• Terms And Conditions